Serverless Dispatch System Powered by AWS Technologies
Bounteous x Accolite used AWS serverless technologies to help BURNCO Landscape Centres Inc. scale up its digital services while scaling down its call center.
- 70%Reduction in call center size
- 30%Fewer order-related calls
Business Issue
Leading Calgary-based landscape supply provider BURNCO Landscape Centres Inc. faced a growing business problem that created a need to hire dozens of customer service representatives and fill up a call center to address the onslaught of customer order-related inquiries. They engaged Bounteous x Accolite to propose a design for a new eCommerce and dispatch system.
Solution
Bounteous x Accolite proposed a solution that uses AWS Serverless technologies like Lambda, S3, SQS, and DynamoDB to implement a new dispatch system by leveraging a last-mile delivery subscription SaaS provider, OnFleet.
To break ground, we worked closely with BURNCO Landscape Centres Inc. and implemented AWS Control Tower. Using AWS Cloudwatch Alerts and dashboards, we deployed an order entry and delivery monitoring solution. It helped automate the order entry into OnFleet, provided customers with real-time status of order whereabouts, and allowed drivers to mark items as delivered.
Outcomes
BURNCO Landscape Centres Inc. experienced full ownership of the production environment by the operational team in just six months and a substantial reduction in call center size. The company reduced its call center by 70% since the solution was deployed across all stores nationwide. Further efficiencies are expected as the new commerce Shopify solution built by Bounteous x Accolite is implemented in addition to the serverless dispatch system.
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