Modernizing the Omnichannel Journey & Providing a Superior Customer Experience
A leading U.S. telecom operator recognized that its B2B customers were facing disparate and inconsistent experiences across channels. As their trusted technology and consulting partner, we helped the client improve the commerce journey and move away from a licensed platform to an open-source technology solution. With this transformation, the client was able to deliver a seamless customer experience, enabling more feature releases with consistent quality and increased usability.
- Experience Design & Planning
- API & Microservices Engineering
- Cloud Enablement & Foundations
Business Issue
The telecom client had a legacy monolithic architecture, which led to high complexity and low performance. This legacy architecture led to a poor customer experience across different channels owing to the legacy systems, poor time to market because of monolithic channel-specific capabilities, and high operational costs of the commerce platform due to licensing costs.
Solution
Bounteous x Accolite partnered with the client for a comprehensive assessment of the existing commerce platform and moved it from a licensed monolithic commerce platform to a highly-scalable open-source, cloud-compatible microservices architecture-based system.
We identified gaps in the preexisting architecture and provided a road map for the phase-wise transformation to a microservice-based architecture. Additionally, we revamped the omnichannel cart management system, which caters to business processes across multiple portals/channels. Using Angular and Springboot, we automated a test framework for operational comparison between existing legacy and new systems to improve the business user experience.
Outcomes
The entire move to an open-source microservice platform was implemented in record time: seven months. By adopting open-source technology over a licensed platform, we enabled significant cost savings.
We modernized cloud microservices architecture compared to earlier legacy monolithic architecture, which led to shorter development and testing cycles and negligible downtimes. The client also saw increased reliability and maintainability with less reliance on rare and specific tech stack skills.
Related Client Work
Check out more of our work with the world’s most ambitious brands.
