2023 Customer Engagement Technology Study: Rewriting the Rules

The annual Hospitality Technology survey of consumers delivers critical insights to restaurant brands about what today’s guests want. This webinar roundtable, hosted on September 25th, 2023, included data and expert commentary touching on:

• How customers discover and select restaurants
• What guests truly expect from loyalty programs 
• How the labor crisis has directly affected customers’ experiences and habits
• Guest preferences around making payments, ordering food delivery, and using branded apps
• What customers really think of automated solutions such as voice/AI, kiosks, and robotics

The panel was moderated by Hospitality Technology Editor-in-Chief Robert Firpo-Cappiello and featured industry experts including:

• Katie O’Dell | VP of Accounts, Bounteous
• Andrea G. Mulligan | Chief Customer Officer, Paytronix
• Marybeth Pearce | Executive Director, Hospitality Technology - Comcast Business